Cozy Stay Hokkaido

Cancellation policy

Free cancellation until 14 days before check-in. After that, cancellations are subject to a 100% fee.

How it works

If you cancel 14 or more days before your check-in date, you'll receive a full refund. If you cancel within 14 days of check-in, the full reservation amount is non-refundable. Refunds within the free cancellation window will eventually be processed automatically; for now our team processes them manually after you submit a cancellation request.

Need to change your dates instead of cancelling? Use the "Request a change" section on your reservation page.